Frequently Asked Questions

Your questions, answered. We’re covering our most asked questions.

When will my order be processed?

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

How much is shipping?

We are currently offering flat rate shipping at $8 within the continental US.

How long will it take for my order to ship?

Your order will ship after it has been processed. Shipping times may vary depending on your location. Once your order is shipped, you will receive a confirmation email with tracking information. Please note that we are not responsible for any shipping delays caused by the carrier. For questions about your order, feel free to contact us at asterlanecompany@gmail.com

Do you offer international shipping?

We do not offer international shipping at this time.

Do you accept returns or exchanges?

We do not accept returns or exchanges, but will gladly replace any merchandise that arrives damaged, subject to approval. To be considered for a replacement, please submit proof of damage and contact us at asterlanecompany@gmail.com

What are your candles made of?

Our candles are from a high-quality, all natural coconut-soy blend wax, cotton wicks that are lead and zinc-free, and non-toxic fragrances that are paraben and phalate free.

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